AI knowledge base
Answers from your own policies
When a shopper asks an AI assistant about your store, it gets your shipping, returns and payment facts and the FAQs you wrote, word for word, with the source. Your team writes an answer once instead of typing it into every inbox.
How an answer is made
Your sources in, one cited answer out
Store facts are built from what your storefront already publishes: your policies, payment settings and contact details, plus the FAQs you add. An AI agent asks, and gets your own words back with the source they came from. No model rewrites them.
Built from what you publish
Shipping, returns, payment, contact, privacy and terms come from your storefront, so a fact never says something you did not write.
Quoted, not rewritten
Agents get your FAQ answers word for word. The match is made on your text, without a model call.
Cited every time
Each answer carries the policy title and link it came from, and an unanswered question still gets every policy to point to.
In your admin
Facts, FAQs and the questions agents ask
Store facts
Six facts built from your policies and settings: shipping, returns, payment, contact, privacy and terms. Edit what agents should say about any of them; your edit is kept when the facts refresh.
FAQs, word for word
Add up to 200 answers to the questions shoppers ask most and translate each into your store languages. A missing translation falls back to your default language, never to silence.
Agent questions
See what AI agents asked about your store in the last 90 days and answer a gap as an FAQ in one click. Emails, phone numbers and links are removed before a question is saved, and no shopper name is kept.
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For the team
Answer a question once, not every day
The same facts and FAQs feed every agent that asks, so a shopper hears the same thing whichever AI assistant they use. The question your team used to answer by email one shopper at a time gets one written answer, and anyone with permission to edit your policies keeps it current.
How AI agents shop your storeKnowledge base questions
Tell us what shoppers ask you most and we will show you how it reads to an AI agent.
Talk to salesVisit the help centerWhere do the answers come from?
From what your storefront already publishes: your shipping, refund, privacy and terms policies, the countries you ship to, your payment settings (cards, wallets and currencies) and your contact details, plus the FAQs you add. No model writes or rewrites them.
Which AI assistants use it?
Every AI shopping agent that asks your store through its storefront tools. Each store speaks the Universal Commerce Protocol, and its tool for policy and FAQ questions answers from your knowledge base.
What if I change a policy?
Facts rebuild from your storefront when they are more than six hours old, and you can refresh them at any time with Refresh from policies. A fact you edited is never overwritten, and a fact whose policy you deleted is removed.
Does it answer in the shopper's language?
It looks for an answer in the shopper's language first, then in your default language, so a missing translation never leaves a question empty. Each FAQ can carry a translation for every store language, and matching reads languages written without spaces, such as Thai, Japanese and Chinese.
What do you keep about shoppers?
Only the question, with email addresses, phone numbers, long numbers and links removed before it is saved. No IP address, email or account is stored, and each question is deleted after 90 days.
Who on my team can change it?
Staff who can edit your store policies can edit facts and FAQs. Staff who can only view policies can read the page and the agent questions.
Does it use AI credits?
No. Answers are matched against your own text without a model call, so reading, editing and answering never use credits.
Tell us what shoppers ask you most and we will show you how it reads to an AI agent.
Talk to salesVisit the help centerGive every AI agent your answer
Open a store, publish your policies once and let every AI assistant quote them.
- Store facts built from your policies and settings
- FAQs quoted word for word, in your store languages
- Agent questions with personal details removed
3 days free before your first charge.
