Fraud protection
Catch fraud before you ship it
Every paid order is scored from 0 to 100 with the reasons in plain words, so you ship the real orders fast and hold the few that look wrong. Built into every plan, with the payment provider you already use.
Why it matters
Protect every sale without adding work
A chargeback costs you the goods, the shipping and the sale. Tanqory checks each order as it is paid and tells you which ones need a person, so the rest go out the door without a second look.
Every order checked on payment
The analysis runs on its own when an order is paid and stores the score, the level and every reason on the order.
One clear call per order
Each score comes with a recommendation: accept, investigate, or cancel and refund when the payment provider rates the charge at its highest risk.
Review handed to the right person
A ready workflow tags risky orders for review and alerts your team, so nobody has to scan every order by hand.
What the score is made of
Seven kinds of evidence on every order
No black box. The score adds up signals you can read, each with the points it carries, from the order, the buyer, the payment and the connection it came from.
- 7 groups of checks
- Order, customer, email, address, payment, network and order bursts
- 0 to 100 risk score
- Low up to 30, medium up to 60, high above that
- 24 h burst window
- Orders per buyer, email and IP address in the last day
- 1OrderHigh value, repeat quantities, unusual hour
- 2CustomerNew account, guest checkout, past chargebacks
- 3EmailDisposable email domains
- 4AddressBilling and shipping apart, postal code match
- 5PaymentCVV, address match, card country, failed attempts, provider verdict
- 6NetworkProxy, VPN and TOR, IP location against the shipping country
- 7BurstsSeveral orders from one buyer or one IP address in 24 hours
- =One score0 to 100, a level and a recommendation, stored on the order
Prevention
Set the rules, keep the decision
Stop fraud before it costs you. Turn on the fraud and risk triage workflow and every high-risk order is tagged and put in front of a person. Nothing is cancelled on its own: the call stays yours.
Check the risk level in any workflow, then tag, alert or log
Card checks from the payment, CVV, address and postal code, feed the score
A Cloudflare Turnstile bot check guards the payment steps of checkout
Detection
Stop the fraudster, not the real buyer
Watch one order get scored. Each signal adds its points, the level moves, and the reasons stay on the order for anyone who looks.
- Customer New customer+10
- Network Order placed through a VPN connection+15
- Location Shipping country differs from card country+10
- Location IP location differs from shipping country+10
- Payment CVV verification failed+15
- Payment Payment provider rated this payment as higher risk+25
Example store: Kerb Sneakers, Manchester. Points as the analysis adds them.
Decide on evidence
Every indicator shows its type, its severity and the points it added, so you can see why an order was flagged before you act.
Spot a hidden connection
Proxy, VPN and TOR connections are flagged, and the IP location is matched against the shipping country.
Catch a burst of orders
Several orders from one buyer, one email or one IP address within 24 hours raise the score.
Management
Keep your focus on selling
Spend minutes on fraud, not hours. The orders that need you are already in one list, with the score, the reasons and the payment provider's own view of the charge.
A high-risk order list and risk statistics for any date range
Stripe Radar's verdict joins the score; its highest band means cancel and refund
Disputes sit with their order: amount, reason, status and your evidence
Add your own risk note to an order, or run the analysis again
Which of last night's orders should I hold before the courier comes at 11?
Two of 46 orders are high risk. The rest score low and are ready to ship.
AI native
Ask which orders to hold
Your Tanqory assistant reads the fraud analysis on every order. Ask it what needs a decision before the courier comes and it lists the risky orders with the reasons, so the morning check takes a minute instead of an hour. It acts only after you confirm.
Reads each order's score, level and indicators for you
Explains a flag in plain words before you decide
Changes nothing until you confirm
Fraud protection questions
Straight answers on how the score works, what it costs and who decides.
Talk to sales about a high-risk category, or read the help center for setup steps.
Talk to salesVisit the help centerWhat is order risk analysis?
When an order is paid, Tanqory checks it against seven groups of signals: the order itself, the customer, the email, the addresses, the payment, the internet connection and bursts of orders. Each signal adds points to a score from 0 to 100, and the score sets the level: low up to 30, medium up to 60, high above that.
Does Tanqory cancel orders for me?
No. The analysis recommends accept, investigate, or cancel and refund, and the fraud and risk triage workflow tags risky orders and alerts your team. Accepting, holding or cancelling an order is always your decision.
Which payment providers does it work with?
It reads the card checks from the payment, such as the CVV result, the address match and the card country. With Stripe, the Radar risk level of each charge also joins the score. Stripe, PayPal and Braintree connect on every plan with a 0% Tanqory transaction fee.
What does fraud protection cost?
It is part of every plan, with no add-on fee. You pay your payment provider its own rate, and Tanqory never marks it up.
Can I see why an order was flagged?
Yes. Every indicator is stored on the order with its type, its severity and the points it added, for example a VPN connection or a card country that differs from the shipping country. You can also add your own risk note or run the analysis again.
How are disputes and chargebacks handled?
Each dispute sits with its order with the amount, reason, status and outcome. You add your evidence there or accept the dispute.
Talk to sales about a high-risk category, or read the help center for setup steps.
Talk to salesVisit the help centerShip the real orders. Hold the rest.
Open a store, connect the payment provider you already use, and let every order arrive with its risk score.
- Order risk analysis on every plan
- 0% transaction fee with the payment provider you connect
- Ready fraud and risk triage workflow
3 days free before your first charge.
