Every order, start to done
Online, in-shop and draft orders land in one list. Capture, ship in parts, take a return and refund it on the order's timeline.
Orders
AllUnfulfilledOn holdReturns
Order 1048AuthorizedUnfulfilled
Lena Hofer, SalzburgOnline storeGift
Timeline
Online, in person, picked up or drafted for a buyer: every order sits in the same list with its payment and fulfilment status, so nothing waits in another tool.
Filter by payment status, fulfilment status, channel or delivery method, and search by buyer or order number, so the packing team sees only what is ready to go.
2orders to fulfil from the online store
AllUnfulfilledPick upOn hold
Unfulfilled, online store
Tag an order, read the buyer's note and leave your own, with a mention so the right colleague sees it on the timeline.
Order 1048
Online storeGift
Note from Lena Hofer“It's a birthday present for my sister, please leave the price slip out of the box.”
AK@Jonas please pack it without the price slip, in a gift box
Change items and quantities after the buyer paid, or archive an order once it is done. Each change is written on the order's timeline.
Edit order 1046
€48.00New total, was €24.00
Save editArchive
Order edited: chalk bag 1 to 2
Download the orders you filtered as a CSV file for your accountant or your own sheet. Every plan takes as many orders as you sell.
orders-unfulfilled.csv3 orders, 3 columns
An order can leave from one location, from two, or across the counter. Each part keeps its own status and tracking on the same order.
Move a fulfilment to the location that has the item, split one order into parts or merge them back. The order shows which parcel left from where.
Labels, rates and carriers: see Shipping
Order 1048, 2 fulfilments
Orders for pickup show Ready for pickup until the buyer collects them, and sales at your counter land in the same list as online orders.
Labels, rates and carriers: see Shipping
Order 1045, Felix Brandl
Pick up at the Innsbruck shop, €153.00
Ready for pickupMark as picked up
Picked up
Put a fulfilment on hold while you check an address or a payment, release it when it is clear, or schedule it for a later date. Each change is written on the timeline.
Labels, rates and carriers: see ShippingOrder 1046, Mira SteinerOn hold
Hold reason: the address has no house number
Release fulfilment
Return on order 1048Partially refunded
Resend refund email
After the parcel leaves, the order page stays the one place to look: the return, the refund and every email the buyer got.
Approve a return and add its label and tracking.
Mark the items received and refund the whole order or part of it.
Every email the buyer gets about the order is written on its timeline, and you can resend it from there.
Refunds go back to the payment the buyer used, and the order shows what stays paid.
The assistant reads your orders and tells you which ones are stuck, why, and what to do next. It acts only after you confirm.
A morning list of holds, payments to capture and returns waiting.
Short summaries of a long order timeline before you answer.
Everyday questions and actions use no AI credits.
What needs my attention in orders today?
Three orders need you:
Capture the payment on order 1044 and email Mira about the house number on order 1046?
Yes, do both
Payment on 1044 captured, email sent to Mira
What a merchant does with orders every day, built into the admin with no extra apps.
By status, channel and delivery method.
By buyer, order number or product.
Label orders, then filter the list by label.
Put done orders away, restore them any time.
The orders you filtered, as a file.
Every payment, parcel, email and change.
Mentions and attachments for your team.
Change items and quantities after checkout.
Authorize at checkout, capture when ready.
Build an order for a buyer and send the invoice.
Move, split and merge fulfilments.
Pickup and delivery orders sit in the same list.
Added to each parcel, shown to the buyer.
Whole or partial, to the original payment.
Sent at each step, and you can resend them.
Yes. Orders from your online store, sales at your counter, pickups and draft orders you build for a buyer all land in the same order list, each with its channel, payment status and fulfilment status.
Yes. Move a fulfilment to the location that holds the item, or split the order into parts that ship separately. Each part keeps its own tracking, and you can merge parts back.
Yes. A payment can be authorized at checkout and captured when you are ready to ship. The order shows when an authorization is waiting, and the timeline records the capture.
Approve the return on the order and add its label and tracking. When the items arrive, mark them received and refund the whole order or part of it.
Every email or text the buyer gets about the order, such as the order confirmation or the shipping update with tracking, is written on the order's timeline, and you can resend it from there.
No. Every plan takes as many orders as you sell, and Tanqory charges a 0% transaction fee with whichever payment provider you connect. You pay your provider's own rate.
Yes. Filter the order list and download those orders as a CSV file.
Bring every channel's orders into one admin and let the assistant point you to the ones that need you.
Order 1048, Lena HoferFulfilled