Our Security Incident Response Framework

Transparency in security. Here's how we handle security incidents through our comprehensive, battle-tested incident response framework that prioritizes your data protection and maintains your trust.

Our Commitment to Security Transparency

Security isn't just a technical challenge: it's a trust issue. When incidents occur, how an organization responds determines whether trust is maintained or broken. At Tanqory, we've built a robust security incident response framework based on industry best practices, continuous improvement, and unwavering commitment to transparency.

This document outlines our approach to security incident response, providing you with clear insight into our processes, capabilities, and commitment to protecting your data.

Incident Response Framework

NIST-Aligned Approach

Our security incident response framework aligns with the NIST Computer Security Incident Handling Guide (SP 800-61 Rev 2), which has become the industry standard for incident response. We've adapted this framework to our specific environment and integrated it with modern Security Orchestration, Automation, and Response (SOAR) capabilities.

The NIST framework breaks incident response into four key phases, which we've enhanced with automation and continuous improvement processes:

1. Preparation 2. Detection and Analysis 3. Containment, Eradication, and Recovery 4. Post-Incident Activity

Let's explore each phase in detail.

Phase 1: Preparation

Building a Security-First Culture

Preparation is the foundation of effective incident response. We invest heavily in preventive measures and readiness:

Security Operations Center (SOC)

• 24/7/365 Monitoring: Our SOC operates around the clock across all time zones
• Dedicated Team: 15+ security professionals with specialized expertise
• Advanced Tools: Enterprise-grade SIEM, SOAR, and threat intelligence platforms
• Continuous Training: Regular exercises, simulations, and skill development
• Global Coverage: Follow-the-sun model ensuring expert response at any time

Preventive Measures

• Defense in Depth: Multiple layers of security controls
• Zero Trust Architecture: Never trust, always verify approach
• Regular Penetration Testing: Quarterly third-party security assessments
• Vulnerability Management: Continuous scanning and rapid patching
• Security Awareness Training: All employees trained quarterly on security best practices

Incident Response Team Structure

• Incident Commander: Coordinates overall response
• Security Analysts: Investigate and analyze threats
• Threat Intelligence: Provides context and attribution
• Engineering: Implements technical remediations
• Communications: Manages internal and external messaging
• Legal and Compliance: Ensures regulatory requirements met
• Customer Success: Manages customer communication and support

Tools and Technology

• SIEM Platform: Splunk Enterprise for log aggregation and analysis
• SOAR Platform: Automated playbooks for common incident types
• Threat Intelligence: Integration with leading threat feeds
• Forensics Tools: Advanced capabilities for detailed investigation
• Communication Systems: Secure channels for incident coordination

Phase 2: Detection and Analysis

24/7 Monitoring and Threat Detection

Early detection is critical to minimizing impact. Our multi-layered detection capabilities ensure we identify threats quickly:

Detection Mechanisms

• Network Monitoring: Real-time analysis of all network traffic
• Endpoint Detection and Response (EDR): Monitoring all servers and workstations
• Application Security Monitoring: Runtime application self-protection
• User Behavior Analytics: AI-powered anomaly detection
• Threat Intelligence Integration: Automated correlation with known threats
• Security Information and Event Management (SIEM): Centralized log analysis

SOAR-Powered Analysis

Our SOAR platform automates the initial stages of incident analysis:

• Automated Triage: Security events automatically enriched with context
• Intelligent Correlation: Related events grouped for efficient investigation
• Threat Intelligence Enrichment: Automatic lookup against threat databases
• Priority Scoring: Machine learning-based severity assessment
• Playbook Execution: Automated response for known threat patterns

Mean Time to Detect (MTTD)

• Current MTTD: 12 minutes average
• Industry average: 24 hours
• Our goal: Continue reducing detection time through AI and automation

Incident Classification

We categorize incidents by severity to ensure appropriate response:

Critical (P1)

• Active breach with data exfiltration
• Ransomware or destructive malware
• Complete service outage
• Response: Immediate, all-hands engagement

High (P2)

• Confirmed unauthorized access
• Significant security control failure
• Partial service degradation
• Response: Within 15 minutes

Medium (P3)

• Suspicious activity requiring investigation
• Security policy violations
• Minor service issues
• Response: Within 1 hour

Low (P4)

• Policy violations without security impact
• Security recommendations
• Informational events
• Response: Within 8 business hours

Phase 3: Containment, Eradication, and Recovery

Immediate Action and Rapid Response

Once an incident is confirmed, we move quickly to contain and resolve it:

Containment

Short-Term Containment

• Network Segmentation: Isolate affected systems immediately
• Account Suspension: Disable compromised credentials
• Traffic Blocking: Block malicious IP addresses and domains
• Access Revocation: Remove unauthorized access
• Automated Response: SOAR playbooks execute containment actions in seconds

Long-Term Containment

• System Isolation: Move affected systems to isolated environment
• Temporary Workarounds: Implement compensating controls
• Evidence Preservation: Maintain forensic integrity
• Alternative Operations: Activate business continuity procedures if needed

Eradication

Root Cause Analysis

• Forensic Investigation: Detailed analysis of attack vectors
• Timeline Reconstruction: Understanding the complete attack chain
• Attribution Research: Identifying threat actors where possible
• Vulnerability Assessment: Understanding exploited weaknesses

Threat Removal

• Malware Elimination: Complete removal of malicious software
• Backdoor Discovery: Finding and removing persistence mechanisms
• Vulnerability Patching: Closing exploited security gaps
• Configuration Hardening: Strengthening security posture
• Credential Rotation: Changing compromised passwords and keys

Recovery

System Restoration

• Clean System Rebuild: Restoration from known-good backups
• Verification Testing: Confirming systems are clean and functional
• Monitoring Enhancement: Adding detection for similar future attacks
• Phased Return to Production: Gradual restoration of services
• Continuous Validation: Ongoing monitoring for recurrence

Service Recovery Timeline

• Critical systems: Restoration within 4 hours
• Important systems: Restoration within 24 hours
• Standard systems: Restoration within 72 hours
• Recovery time objectives (RTO) met or exceeded in 98% of incidents

Phase 4: Post-Incident Activity

Learning and Continuous Improvement

Every incident is an opportunity to improve:

Incident Debriefing

• Timeline Documentation: Complete chronology of events
• Response Effectiveness Review: What worked, what didn't
• Impact Assessment: Full understanding of incident consequences
• Root Cause Analysis: Why did this happen
• Lessons Learned: Specific improvements identified

Documentation and Reporting

• Internal Incident Report: Detailed technical analysis
• Executive Summary: High-level overview for leadership
• Customer Communication: Transparent notification as appropriate
• Regulatory Reporting: Compliance with breach notification requirements
• Board Notification: Material incidents reported to board of directors

Improvement Implementation

• Security Control Enhancements: Closing identified gaps
• Detection Rule Updates: Improving future detection
• Playbook Refinement: Updating automated response procedures
• Training Updates: Incorporating lessons into team training
• Tool Improvements: Enhancing security technology stack

Communication During Incidents

Transparency and Timeliness

Clear communication is essential during security incidents:

Internal Communication

• Incident Team: Secure Slack channel for coordination
• Executive Updates: Regular briefings for leadership
• Employee Notification: Timely information for all staff
• Documentation: Real-time incident log maintained

Customer Communication

• Early Notification: Alert customers as soon as we understand impact
• Regular Updates: Scheduled updates during ongoing incidents
• Resolution Communication: Detailed explanation once resolved
• Support Availability: Dedicated team to answer questions
• Transparency: Honest, clear information about what happened

Communication Thresholds

We notify customers when:

• User data may have been accessed or compromised
• Service availability is significantly impacted
• Security controls are temporarily degraded
• Regulatory reporting is required
• Customer action is needed to protect their account

Communication Channels

• Email notifications to account administrators
• In-app notifications for all users
• Status page updates (status.tanqory.com)
• Social media for widespread service impacts
• Direct phone calls for critical situations

Regulatory Compliance

Meeting Legal and Regulatory Requirements

Our incident response framework ensures compliance with:

GDPR (General Data Protection Regulation)

• 72-hour breach notification requirement
• Documentation of processing activities
• Data subject notification when required
• Privacy impact assessments

CCPA (California Consumer Privacy Act)

• Reasonable security procedures

• Breach notification within specified timeframes

• Consumer rights protection

• Documented incident response procedures

• Regular testing and updates

• Independent audit verification

Industry-Specific Regulations

• HIPAA for healthcare customers
• FERPA for educational institutions
• GLBA for financial services

Documentation Requirements

Regulations require comprehensive documentation, which SOAR helps facilitate:

• Automated capture of all actions taken
• Timestamp records for audit trails
• Decision documentation
• Communication records
• Evidence preservation

Technology Stack

Our Security Operations Tools

Security Information and Event Management (SIEM)

• Platform: Splunk Enterprise
• Log ingestion: 5TB+ daily
• Retention: 13 months online, 7 years archived
• Real-time correlation and alerting

Security Orchestration, Automation, and Response (SOAR)

• Automated playbooks for 50+ incident types
• Integration with 30+ security tools
• Average response time: 2 minutes for automated responses
• Human analyst augmentation, not replacement

Threat Intelligence Platform

• Integration with 15+ threat feeds
• Automated indicator enrichment
• Attribution and context for threats
• Proactive threat hunting capabilities

Additional Tools

• Endpoint Detection and Response (EDR)
• Network Detection and Response (NDR)
• Cloud Security Posture Management (CSPM)
• Vulnerability Management Platform
• Forensics and Malware Analysis Tools

Metrics and Performance

Measuring Incident Response Effectiveness

We track key metrics to ensure continuous improvement:

Detection Metrics

• Mean Time to Detect (MTTD): 12 minutes
• False Positive Rate: <5%
• Detection Accuracy: 94%

Response Metrics

• Mean Time to Respond (MTTR): 45 minutes
• Mean Time to Contain: 2 hours
• Mean Time to Recover: 6 hours
• SLA Achievement: 98%

Impact Metrics

• Incidents Prevented: 1,200+ per month through proactive measures
• Incidents Detected: Average 5 per month requiring investigation
• Critical Incidents: 0 data breaches in past 24 months
• Customer Impact: <0.01% of incidents affect customers

Third-Party Validation

Independent Verification

We regularly engage third parties to validate our security posture:

Penetration Testing

• Quarterly external penetration tests
• Annual red team exercises
• Continuous bug bounty program
• Results inform improvement priorities

Security Audits

• Regular compliance assessments
• Independent security reviews

Certifications

• GDPR compliant
• CCPA compliant

Your Role in Security

Partnership in Protection

Security is a shared responsibility:

Best Practices for Users

• Enable multi-factor authentication
• Use strong, unique passwords
• Be cautious of phishing attempts
• Report suspicious activity immediately
• Keep software and systems updated
• Review access permissions regularly

Reporting Security Concerns

• Email: security@tanqory.com
• Bug Bounty: https://tanqory.com/security/bounty
• Response time: Within 24 hours
• Anonymous reporting option available

Security Resources

• Security documentation: dev.tanqory.com/security
• Best practices guide: Available in help center
• Security training: Free courses for administrators
• Security newsletter: Monthly security updates

Continuous Improvement

Always Getting Better

Security is not static. We continuously enhance our capabilities:

Regular Program Reviews

• Quarterly incident response tabletop exercises
• Annual full-scale incident simulations
• Regular playbook testing and updates
• Continuous tool evaluation and enhancement

Industry Engagement

• Active participation in information sharing communities
• Collaboration with other security teams
• Attendance at security conferences
• Contribution to open source security projects

Innovation and Research

• Investment in emerging security technologies
• AI and machine learning for threat detection
• Advanced forensics capabilities
• Quantum-safe cryptography preparation

Conclusion: Prepared for Any Scenario

Security incidents are not a matter of if, but when. What matters is how prepared you are and how effectively you respond. At Tanqory, we've invested heavily in building a world-class security incident response capability that:

• Detects threats quickly through 24/7 monitoring and advanced technology
• Responds rapidly with automated playbooks and expert analysts
• Communicates transparently keeping you informed throughout
• Learns continuously improving with every incident
• Maintains compliance meeting all regulatory requirements
• Protects your trust treating your data security as our highest priority

We hope you never experience a security incident, but if you do, you can be confident that we're prepared to handle it professionally, transparently, and effectively.

Your security is our mission. We're prepared for any scenario.

For security questions: security@tanqory.com To report security issues: security@tanqory.com (24/7 monitored) Bug bounty program: tanqory.com/security/bounty Security documentation: dev.tanqory.com/security