Solutions
Ship with visibility, deliver with confidence
Fulfillment operations meet customer expectations when tracking is clear, exceptions are handled early, and returns build trust instead of friction.
What Ship & Deliver means for your operations
Delivery defines how customers remember your brand. A clear tracking update builds more trust than fast shipping that arrives unannounced. An exception handled proactively creates less friction than a perfect delivery explained poorly.
Tanqory connects fulfillment workflows, carrier integrations, tracking normalization, exception handling, and returns management into unified operations. Teams see what matters, customers stay informed, and manual work decreases.
The outcome: operations that scale through visibility, not just automation. Customers who trust your delivery promises because you communicate clearly, not because you claim perfection.
Ship & Deliver
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Delivery workflow, step by step
01Offer rates customers can trust
02Fulfill without operational chaos
03Provide tracking clarity, not noise
04Catch exceptions before escalation
05Make returns build trust
06Prepare for cross-border complexity
Challenge
Surprising shipping costs at checkout drive abandonment. Customers need upfront clarity on delivery options and timing.
How Tanqory helps
Rate calculation supports zone-based pricing and packaging rules. Configure shipping logic that reflects your actual fulfillment capabilities. Customers see options that work.
01Offer rates customers can trust
Challenge
Split shipments, backorders, and manual label generation create bottlenecks. Teams spend time coordinating what should flow automatically.
How Tanqory helps
Fulfillment workflows handle partial shipments and backorder logic. Generate labels, update inventory, track progress. Unified operations reduce coordination overhead.
02Fulfill without operational chaos
Challenge
Generic carrier statuses confuse customers. Inconsistent language across carriers increases 'where is my order' inquiries.
How Tanqory helps
Tracking normalization translates carrier-specific events into clear, consistent language. Automated notifications at key milestones keep customers informed without manual follow-up.
03Provide tracking clarity, not noise
Challenge
Failed deliveries, address issues, and carrier delays surface too late, after customers are frustrated and reaching out.
How Tanqory helps
Exception detection flags failed delivery attempts, address problems, and carrier delays with context. Your team reviews and acts with full visibility.
04Catch exceptions before escalation
Challenge
Complex return processes hurt repeat purchase rates. Customers want clarity and speed when things don't work out.
How Tanqory helps
Return workflows guide customers, generate labels, track reverse shipments. Configure rules for exchanges, store credit, refunds aligned with your business logic.
05Make returns build trust
Challenge
International shipping introduces duties, taxes, customs paperwork, and destination-specific requirements that vary widely.
How Tanqory helps
Support for customs docs, HS code management, duty/tax estimation concepts. DDP options help provide upfront costs. Consult regional experts for compliance specifics.
06Prepare for cross-border complexity
Visibility that reduces chaos
Operations teams need more than tracking numbers. They need consistent statuses, proactive alerts, and exception workflows that prevent problems from becoming customer complaints.
01Status normalization across carriers
Status normalization across carriers
Different carriers describe the same event differently. Tanqory normalizes tracking language so your team and customers see consistent, predictable updates regardless of carrier.
02Proactive exception alerts
Proactive exception alerts
Failed delivery attempts, address validation failures, carrier delays flagged in real-time. Your team sees issues with context to prioritize and resolve before customers inquire.
03Automated customer updates
Automated customer updates
Notifications at key milestones: confirmed, shipped, out for delivery, delivered. Reduce support load through clarity. Customers know what's happening without asking.
04Split shipment clarity
Split shipment clarity
When orders ship in multiple packages, customers see all tracking in one place. Clear communication prevents confusion about partial deliveries.
05Team collaboration context
Team collaboration context
Notes, actions, resolution history visible to your team. When someone handles an exception, everyone knows. No re-investigating the same issue.
Returns and post-purchase: building repeat customers
Smooth returns convert frustrated customers into repeat buyers. Reverse logistics should strengthen relationships, not strain them.
Customers check return terms before buying. Surface policies clearly during checkout and post-purchase. Transparency builds confidence and reduces hesitation.
01Return policies surfaced at the right time
Customers submit return requests; your team reviews, approves or declines, receives, and processes them. You upload return shipping labels and stay in control of every step.
02Merchant-managed returns
Encourage exchanges over refunds where appropriate. Offer store credit with incentives, suggest alternatives. Keep revenue while solving customer problems.
03Exchange-first workflows
Track returned items like outbound shipments. Know when returns arrive, inspection status, processing timeline. Automated refund/exchange after inspection.
04Reverse shipment tracking
Identify high-return products, common return reasons, refund vs exchange patterns. Use insights to improve listings, adjust inventory, refine policies.
05Return analytics for improvement
01Return policies surfaced at the right time
02Merchant-managed returns
03Exchange-first workflows
04Reverse shipment tracking
05Return analytics for improvement
AI assists operations, doesn't replace judgment
AI helps teams work smarter by surfacing patterns and suggesting actions. Humans retain control over critical decisions.
AI provides recommendations, not autonomous actions. Your team reviews, approves, and maintains operational control.
When delivery fails or an address can't validate, Tanqory surfaces structured issue flags (address invalid or suggested, service unavailable) with context. Your team reviews and chooses the resolution.
01Structured exception flags
Configure routing rules such as closest location, stay within market, minimize split, or ranked locations. Tanqory applies your rules and preferred carriers to each shipment; you stay in control of carrier selection.
02Rule-based carrier routing
01Structured exception flags
02Rule-based carrier routing
All AI suggestions require team review and approval. Automated actions limited to routine tasks like status updates and notifications, never critical fulfillment decisions.
Cross-border readiness: awareness, not guarantees
International shipping involves duties, taxes, customs documentation, and regional compliance. Tanqory provides tools. Regional experts should guide specific requirements.
Tanqory offers tools for customs documentation and duty estimation but does not provide legal or compliance advice. Consult regional experts for destination-specific requirements.
Customs documentation support
Generate commercial invoices, manage HS codes, prepare required customs paperwork. Templates and workflows help ensure you provide information customs authorities expect.
Duty and tax estimation
Estimate duties and taxes at checkout based on destination, product classification, value. DDP options let you collect costs upfront for price transparency.
Localized delivery expectations
Cross-border shipments take longer and involve more complexity. Set realistic delivery estimates, communicate customs processing time clearly, manage expectations through transparency.
Compliance awareness framework
Regulations vary by country and change frequently. Tanqory supports common documentation requirements and connects to experienced international carriers. You remain responsible for understanding destination rules.
Frequently Asked Questions
What fulfillment workflows does Tanqory support?
Tanqory supports pick, pack, ship workflows including label generation, partial fulfillment, split shipments, backorder handling, and status tracking. Carrier integrations connect to your existing shipping accounts. You control carrier selection and fulfillment rules.
How does tracking work across different carriers?
Tanqory normalizes tracking events from different carriers into consistent statuses. Customers see clear updates like 'In Transit' or 'Out for Delivery' regardless of carrier. Your team gets raw carrier data when needed for troubleshooting.
How are returns and exchanges managed?
Customers submit return requests, and your team reviews them: approve, decline, receive, and process. You upload return shipping labels and configure exchange workflows, store credit, or refund processing. Reverse shipment tracking works like outbound tracking.
What's required to start shipping with Tanqory?
Tanqory integrates with Easyship, which aggregates many couriers including USPS, UPS, FedEx and regional carriers, and with DHL Express directly. You connect an Easyship and/or DHL Express account, add your warehouse/fulfillment center details, and define shipping policies (handling times, carrier preferences, packaging requirements). Carrier-specific accounts and rates are managed through those integrations.
How is AI used in shipping operations?
Tanqory surfaces structured exception flags (such as invalid or suggested addresses and unavailable services) so your team can act early, and applies your configured routing rules and preferred carriers to each shipment. Your team reviews and approves. Automated actions are limited to status updates and notifications.
Can Tanqory handle international shipping?
Yes, with awareness of complexity. Tanqory supports customs documentation, HS code management, duty/tax estimation, DDP options. However, international regulations vary by destination and change frequently. We provide tools and carrier integrations. You're responsible for understanding destination-specific compliance. Consult regional experts for legal guidance.
How do I reduce 'where is my order' support inquiries?
Visibility reduces support load more than speed. Provide tracking links in confirmations, send proactive updates at key milestones, use consistent status language, communicate expected delivery dates (not promises). When exceptions occur, notify customers proactively with next steps rather than waiting for inquiries.