Operate & Control
Run operations with clarity. Control with confidence.
From daily order management to team permissions and exception handling, operate your business with the visibility and governance controls that reduce risk and keep teams aligned.
What Operate & Control Means
Operational control is the ability to see what's happening, act on it quickly, and prevent problems before they escalate. It means giving the right people the right access, maintaining clear audit trails, and having the workflows to handle exceptions without chaos. Tanqory provides the foundation for teams to operate confidently at any scale.
Operate & Control
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The Operational Control Journey
01See What's Happening
02Manage Access Safely
03Prevent Costly Mistakes
04Detect Issues Early
05Resolve with Traceability
06Scale Without Losing Control
Challenge
Scattered data across systems makes it hard to understand current state.
Outcome
Unified visibility into orders, inventory, and customer activity from a single view.
01See What's Happening
Challenge
Overly broad permissions create risk; too narrow slows teams down.
Outcome
Role-based access that gives teams what they need without unnecessary exposure.
02Manage Access Safely
Challenge
Manual processes and missing approvals lead to errors that compound.
Outcome
Validation rules that catch issues before they ship.
03Prevent Costly Mistakes
Challenge
Problems often surface only after customers complain.
Outcome
Alerts and exception workflows that surface issues when they can still be fixed.
04Detect Issues Early
Challenge
Fixing issues without context leads to recurring problems.
Outcome
Audit trails and change logs that support root cause analysis and accountability.
05Resolve with Traceability
Challenge
Growth introduces complexity; consistency erodes across teams and markets.
Outcome
Governance policies and templates that maintain standards as you expand.
06Scale Without Losing Control
Governance & Permissions
Control who can do what, and maintain visibility into every action. Tanqory supports enterprise access patterns designed to reduce risk while keeping teams productive.
Role-Based Access
Define roles that match your organizational structure. Assign permissions based on job function, not individual users.
Return & Refund Approval Rules
Set auto-approve thresholds for returns and refunds. Organization-wide approval routing for other actions is on our roadmap.
Audit Trails
Track who did what and when. Maintain records of changes, approvals, and access for accountability and review.
Least Privilege Principle
Grant only the access needed for each role. Reduce exposure by limiting permissions to what's required.
Observability & Issue Resolution
Find problems, fix them, and learn from them. Tanqory provides the visibility tools to support the find-fix-learn cycle that keeps operations running smoothly.
Comprehensive logs of system activity, user actions, and order events. Filter and search to understand what happened and when.
01Activity Logs
Configurable alerts for exceptions, thresholds, and anomalies. Get notified about issues before they become customer problems.
02Alerts & Notifications
Process returns, refunds, and exchanges, with order risk flagging and AI triage summaries to help teams act on issues with context.
03Returns & Refund Handling
01Activity Logs
02Alerts & Notifications
03Returns & Refund Handling
AI That Assists, Not Decides
AI capabilities designed to help operations teams work faster while keeping humans in control of decisions that matter.
01Anomaly Detection Suggestions
Anomaly Detection Suggestions
Surface unusual patterns in orders, inventory, or customer behavior. AI highlights potential issues for human review and action.
02Triage Summaries
Triage Summaries
Summarize incoming support requests and exceptions to help teams prioritize and respond faster during high-volume periods.
03Workflow Routing
Workflow Routing
Suggest the right team or process for handling specific issues based on context. Humans approve or redirect as needed.
04Insight Generation
Insight Generation
Draft operational reports and trend summaries. Review and refine before sharing with stakeholders.
Scale with Consistency
As your business grows across teams and markets, maintain the operational standards that got you here.
01Policy Templates
Policy Templates
Apply reusable policy templates for return, refund, privacy, and terms to each store. Adapt the text locally where needed.
02Multi-Team Coordination
Multi-Team Coordination
Give each team the autonomy they need while maintaining visibility and governance at the organizational level.
03Multi-Market Configuration
Multi-Market Configuration
Configure markets with localized catalogs and settings. Enforcing operational standards across markets is on our roadmap.
Frequently Asked Questions
How does access control work in Tanqory?
Tanqory uses role-based access control (RBAC) where permissions are assigned to roles rather than individual users. You define roles that match your organizational structure, assign appropriate permissions to each role, and then assign users to roles. This approach scales better than individual permissions and makes access reviews more manageable.
What does auditability mean in practice?
Every significant action in Tanqory is logged with who performed it, when, and what changed. This includes user logins, permission changes, order modifications, and configuration updates. These logs are searchable and can be exported for compliance reviews or incident investigation.
How are sensitive changes controlled?
Role-based access controls who can change prices, publish content, or process refunds, and every change is recorded in audit trails for accountability. Returns and refunds support approval rules with auto-approve thresholds. Organization-wide approval routing for other actions is on our roadmap.
How does monitoring and alerting work?
Tanqory provides configurable alerts based on thresholds, patterns, and exceptions. You define what conditions trigger alerts and who should be notified. Alerts can be sent through multiple channels and include context to help recipients understand and act quickly.
How is AI used safely in operations?
AI assists with pattern detection, summarization, and routing suggestions but does not make decisions autonomously on high-risk actions. All AI suggestions require human review, and automated actions are limited to low-risk, reversible tasks. Confidence levels determine when human approval is explicitly required.
Can we customize governance for different teams?
Yes. You can define different policies and permission sets for different teams or business units. This allows operational flexibility while maintaining organizational standards where needed.
How do exception workflows help with issue resolution?
Exception workflows provide structured processes for handling non-standard situations like order issues, customer escalations, or inventory discrepancies. They route problems to the right team with relevant context, track resolution progress, and maintain records for analysis and improvement.