Terms and conditions
1. About these terms
These terms apply when you use www.example.com or buy from Kestrel Outdoor. Please read them before you order: by using our store or placing an order, you agree to them.
The store is run by Kestrel Outdoor Ltd, trading as Kestrel Outdoor.
Some parts apply only to consumers, meaning people who buy for their own use rather than for a business. The section for your region sets out rights that the law gives you and that these terms cannot take away.
2. Our products
We sell physical goods, digital products and subscriptions. We describe them as accurately as we can; pictures are for illustration, and colours can look different on different screens.
Products are available while stock lasts. If we cannot supply something you ordered, we tell you and refund what you paid for it.
Digital products are licensed to you for your own use, not sold. You may not copy, share or resell them unless the product page says you can.
3. Your account
You can buy as a guest or open an account. If you open one, give us accurate details, keep your password to yourself and tell us at hello@example.com straight away if you think someone else has used it.
You are responsible for what happens under your account, unless it happens because we failed to keep our store secure. You can close your account at any time.
4. Orders
Your order is an offer to buy. The contract between us starts when we email you to confirm that we have accepted it. You can check and correct your order on the checkout page until you place it.
We may decline an order, for example if a product is out of stock, a price is clearly wrong or we suspect fraud. If we do, we tell you and do not charge you, or we refund you in full.
To order, you must be old enough to make a binding contract where you live, or have the permission of a parent or guardian.
5. Prices, taxes and payment
Prices are shown in the currency you choose on our store. Delivery charges, where they apply, are shown at checkout before you pay.
Our prices include the taxes we must charge, such as VAT or GST, where they apply.
If we deliver to another country, import duties and taxes may apply. We show them at checkout when we collect them; otherwise the carrier or customs may ask you for them on delivery.
If a price on our store is clearly wrong, we tell you before we accept your order, and you can order at the right price or cancel. Payments are processed by our payment providers, using the methods shown at checkout.
6. Delivery
We deliver to the places offered at checkout. Delivery times are estimates, and we tell you if an order will be late. The goods are your responsibility once they are delivered to you or to someone you name, and they are yours once we have received full payment.
Digital products are ready to download or open as soon as your payment goes through, unless the product page says otherwise.
7. Subscriptions
A subscription renews at the end of each billing period, at the price and interval shown when you subscribed, until you cancel it.
You can cancel online at any time, the same way you subscribed, or by email to hello@example.com. Cancelling stops the next renewal, and you keep what you have paid for until the end of the current period.
If we change the price, we tell you at least 30 days before the change applies, and you can cancel before then.
8. Returns and refunds
Our refund policy explains how to return a product and get a refund: www.example.com/policies/refund-policy.
It adds to your legal rights; it never replaces them. Refunds go back to the payment method you used, unless we agree another way with you.
9. Cancelling an order
If you change your mind, contact us at hello@example.com as soon as you can. Where we can still stop the order, we cancel it and refund you in full.
If you are a consumer, the section for your region explains any legal right you have to withdraw from a purchase.
We may cancel an order if we cannot supply it, for example because a product is no longer available. If we do, we tell you and refund what you paid.
10. Product quality and your legal rights
We must supply products that match their description, are of the quality the law requires and are fit for their purpose. Your legal right to products that match their description is not affected by anything in these terms.
Some products come with a written promise from their maker. That promise is between you and the maker, and it adds to your legal rights; it does not replace them.
11. Reviews and other content you post
If you post a review, photo or other content on our store, you keep ownership of it and give us a free, non-exclusive permission to show, copy and adapt it on our store and in our marketing while it stays posted.
What you post must be honest, based on your own experience, lawful and your own work. We may remove content that breaks these rules.
Only customers who bought a product can review it, and we check each review against our orders.
We do not write or buy reviews, and we do not hide reviews because they are negative.
12. Intellectual property
Our store and everything on it, including text, photos, designs, logos and software, belongs to Kestrel Outdoor Ltd or to those who license it to us. You may view it, and print or save pages for your own use.
You may not copy, sell or reuse any of it, or use our name or logo, without our written permission.
13. Using our store
Use our store only for lawful purposes. You must not:
- Break the law or these terms, or help anyone else to do so.
- Place false or fraudulent orders, or use payment details that are not yours.
- Use bots or scrapers to copy content or data, or to buy up stock ahead of other customers.
- Try to reach parts of the store you are not allowed into, or interfere with its security or how it works.
- Upload viruses or other harmful code.
- Post content that is unlawful, misleading or hateful, or that uses someone else’s work without permission.
14. Our responsibility to you
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit or exclude.
If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failure to take reasonable care. We are not responsible for loss or damage that could not be foreseen when the contract was made.
If you buy for a business, we are not liable to you for loss of profit, loss of business or business interruption, and our total liability for an order is limited to the price you paid for it.
We are not responsible for delays caused by events outside our reasonable control, such as severe weather, strikes or a carrier’s failure. If one affects your order, we tell you and you can cancel it for a refund.
These limits never reduce the rights set out in the section for your region.
15. Ending these terms
You can stop using our store at any time.
To close your account, contact us at hello@example.com.
We may suspend or end your access to the store if you seriously or repeatedly break these terms. Where we can, we tell you first and give you the chance to put things right. Orders we have already accepted are still delivered, unless we cancel them and refund you.
16. Governing law and courts
These terms are governed by the law of Ireland, and disputes go to the courts of Ireland.
If you are a consumer living in the European Union, you also keep the protection of the mandatory rules of the law of the country where you live, and you can bring a claim in the courts of that country.
If you are a consumer living in the United Kingdom, you keep the protection of the mandatory rules of the law of the part of the UK where you live, and you can bring a claim in its courts.
17. Resolving disputes
If you have a problem with an order or with these terms, please contact us first at hello@example.com. Most problems are solved quickly this way.
18. If you are a consumer in the European Union
You have the right to withdraw from a purchase within 14 days without giving any reason.
- For goods, the 14 days start on the day you, or someone you name other than the carrier, receive them. If an order arrives in several parcels, they start when the last one arrives.
- For services, subscriptions and digital content not supplied on a physical medium, the 14 days start on the day the contract is made.
To withdraw, tell us before the 14 days end with a clear statement: use the withdrawal function on our store, email us at hello@example.com, or send the model withdrawal form in these terms. It is enough to send it before the period ends.
If you withdraw, we refund everything you paid, including standard delivery, within 14 days of the day you tell us, to the payment method you used.
We may wait to refund you until we receive the goods back or you show that you have sent them. Send them back within 14 days of telling us. You only pay for any loss in value caused by handling the goods more than you needed to check them.
You pay the direct cost of returning the goods.
The right to withdraw does not apply to:
- Goods made to your specifications or clearly personalised.
- Goods that can spoil or expire quickly.
- Sealed goods that cannot be returned for health or hygiene reasons once unsealed after delivery.
- Digital content not on a physical medium, once it has started with your express consent and your acknowledgement that you lose the right to withdraw.
We are responsible for any lack of conformity in goods that exists when you receive them and shows within two years; some countries give you longer. You can ask for a repair or a replacement, and if that is not possible or does not work, a price reduction or a refund.
If digital content does not conform to the contract, you can ask us to bring it into conformity, and if we cannot, get a price reduction or end the contract.
19. If you are a consumer in the United Kingdom
Under the Consumer Contracts Regulations 2013, you can cancel most online purchases within 14 days without giving a reason.
- For goods, the 14 days end 14 days after the day you receive them, or the last item of the order.
- For services, subscriptions and digital content, they end 14 days after the day the contract is made.
To cancel, email us at hello@example.com or send the model withdrawal form in these terms. We refund you, including standard delivery, within 14 days of receiving the goods back or proof that you sent them, or within 14 days of your notice if there is nothing to return.
The right to cancel does not apply to personalised goods, goods that spoil quickly, sealed hygiene goods once unsealed, or digital content once you agreed to start it and acknowledged that you lose the right.
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are faulty, you can reject them for a full refund within 30 days, or ask for a repair or replacement, and if that fails, a price reduction or a refund.
Digital content must be as described, fit for purpose and of satisfactory quality. If it is faulty, you can ask for a repair or a replacement, or get some or all of your money back.
20. Model withdrawal form
Fill in and send this form only if you want to withdraw from or cancel the contract.
- To: Kestrel Outdoor Ltd
- Address: 12 Sample Quay, Dublin, Ireland
- Email: hello@example.com
- I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods / for the supply of the following service:
- Ordered on / received on:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s), only if this form is sent on paper:
- Date:
21. If you are in the United States
To the extent the law allows, our products are sold as is. Beyond these terms, the product page and any written promise we give, we make no other promise about them, express or implied, including that they are merchantable or fit for a particular purpose.
To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, and our total liability for any claim is limited to the amount you paid for the order it concerns.
Some states do not allow these limits, so they may not apply to you, and the law of your state may give you other rights.
Before you subscribe, we show you the price, how often you are charged and how to cancel, and we ask for your consent. Where your state requires it, we remind you before a renewal or the end of a free trial.
22. Changes to these terms
We may update these terms, for example when the law or our store changes. The version on our store when you place an order applies to that order, and the effective date at the top shows when we last changed them.
If a change affects a subscription you have with us, we tell you at least 30 days before it applies, and you can cancel before then.
23. Contact us
Questions about these terms or an order:
- Kestrel Outdoor Ltd
- Email: hello@example.com
- Address: 12 Sample Quay, Dublin, Ireland
- Website: www.example.com